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IRS.gov Website
Publication 17
taxmap/pub17/p17-197.htm#en_us_publink100019100

How To Get Tax Help(p269)

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If you have questions about a tax issue, need help preparing your tax return, or want to download free publications, forms, or instructions, go to IRS.gov and find resources that can help you right away.
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Preparing and filing your tax return.(p269)

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Find free options to prepare and file your return on IRS.gov or in your local community if you qualify.
The Volunteer Income Tax Assistance (VITA) program offers free tax help to people who generally make $54,000 or less, persons with disabilities, and limited-English-speaking taxpayers who need help preparing their own tax returns. The Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older. TCE volunteers specialize in answering questions about pensions and retirement-related issues unique to seniors.
You can go to IRS.gov to see your options for preparing and filing your return which include the following.
EIC
Getting answers to your tax questions. On IRS.gov get answers to your tax questions anytime, anywhere.
  • Go to IRS.gov/Help or IRS.gov/LetUsHelp pages for a variety of tools that will help you get answers to some of the most common tax questions.
  • Go to IRS.gov/ITA for the Interactive Tax Assistant, a tool that will ask you questions on a number of tax law topics and provide answers. You can print the entire interview and the final response for your records.
  • Go to IRS.gov/Pub17 to get Pub. 17, Your Federal Income Tax for Individuals, which features details on tax-saving opportunities, 2017 tax changes, and thousands of interactive links to help you find answers to your questions. View it online in HTML, as a PDF, or download it to your mobile device as an eBook.
  • You may also be able to access tax law information in your electronic filing software.
taxmap/pub17/p17-197.htm#en_us_publink100072061

Getting tax forms and publications.(p269)

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Go to IRS.gov/Forms to view, download, or print all of the forms and publications you may need. You can also download and view popular tax publications and instructions (including the 1040 instructions) on mobile devices as an eBook at no charge. Or, you can go to IRS.gov/OrderForms to place an order and have forms mailed to you within 10 business days.
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Access your online account (Individual taxpayers only).(p269)

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Go to IRS.gov/Account to securely access information about your federal tax account.
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Using direct deposit.(p269)

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The fastest way to receive a tax refund is to combine direct deposit and IRS e-file. Direct deposit securely and electronically transfers your refund directly into your financial account. Eight in 10 taxpayers use direct deposit to receive their refund. IRS issues more than 90% of refunds in less than 21 days.
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Delayed refund for returns claiming certain credits.(p269)

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Due to changes in the law, the IRS can’t issue refunds before mid-February 2018, for returns that properly claimed the earned income credit (EIC) or the additional child tax credit (ACTC). This applies to the entire refund, not just the portion associated with these credits.
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Getting a transcript or copy of a return.(p269)

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The quickest way to get a copy of your tax transcript is to go to IRS.gov/Transcripts. Click on either "Get Transcript Online" or "Get Transcript by Mail" to order a copy of your transcript. If you prefer, you can:
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Using online tools to help prepare your return.(p269)

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Go to IRS.gov/Tools for the following.
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Resolving tax-related identity theft issues.(p269)

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taxmap/pub17/p17-197.htm#en_us_publink100072068

Checking on the status of your refund.(p269)

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taxmap/pub17/p17-197.htm#en_us_publink100072069

Making a tax payment.(p269)

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The IRS uses the latest encryption technology to ensure your electronic payments are safe and secure. You can make electronic payments online, by phone, and from a mobile device using the IRS2Go app. Paying electronically is quick, easy, and faster than mailing in a check or money order. Go to IRS.gov/Payments to make a payment using any of the following options.
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What if I can’t pay now?(p269)

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Go to IRS.gov/Payments for more information about your options.
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Checking the status of an amended return.(p270)

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Go to IRS.gov/WMAR to track the status of Form 1040X amended returns. Please note that it can take up to 3 weeks from the date you mailed your amended return for it to show up in our system and processing it can take up to 16 weeks.
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Understanding an IRS notice or letter.(p270)

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Go to IRS.gov/Notices to find additional information about responding to an IRS notice or letter.
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Contacting your local IRS office.(p270)

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Keep in mind, many questions can be answered on IRS.gov without visiting an IRS Tax Assistance Center (TAC). Go to IRS.gov/LetUsHelp for the topics people ask about most. If you still need help, IRS TACs provide tax help when a tax issue can’t be handled online or by phone. All TACs now provide service by appointment so you’ll know in advance that you can get the service you need without long wait times. Before you visit, go to IRS.gov/TACLocator to find the nearest TAC, check hours, available services, and appointment options. Or, on the IRS2Go app, under the Stay Connected tab, choose the Contact Us option and click on “Local Offices.”
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Watching IRS videos.(p270)

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The IRS Video portal (IRSvideos.gov) contains video and audio presentations for individuals, small businesses, and tax professionals.
taxmap/pub17/p17-197.htm#en_us_publink100072075

Getting tax information in other languages.(p270)

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For taxpayers whose native language isn’t English, we have the following resources available. Taxpayers can find information on IRS.gov in the following languages.
The IRS TACs provide over-the-phone interpreter service in over 170 languages, and the service is available free to taxpayers.
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The Taxpayer Advocate Service Is Here To Help You(p270)

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taxmap/pub17/p17-197.htm#en_us_publink100072077

What is the Taxpayer Advocate Service?(p270)

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The Taxpayer Advocate Service (TAS) is an independent organization within the IRS that helps taxpayers and protects taxpayer rights. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights under the Taxpayer Bill of Rights.
taxmap/pub17/p17-197.htm#en_us_publink100072078

What Can the Taxpayer Advocate Service Do For You?(p270)

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We can help you resolve problems that you can’t resolve with the IRS. And our service is free. If you qualify for our assistance, you will be assigned to one advocate who will work with you throughout the process and will do everything possible to resolve your issue. TAS can help you if:
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How Can You Reach Us?(p270)

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We have offices in every state, the District of Columbia, and Puerto Rico. Your local advocate’s number is in your local directory and at TaxpayerAdvocate.IRS.gov/Contact-Us. You can also call us at 1-877-777-4778.
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How Can You Learn About Your Taxpayer Rights?(p270)

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The Taxpayer Bill of Rights describes 10 basic rights that all taxpayers have when dealing with the IRS. Our Tax Toolkit at TaxpayerAdvocate.IRS.gov can help you understand what these rights mean to you and how they apply. These are your rights. Know them. Use them.
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How Else Does the Taxpayer Advocate Service Help Taxpayers?(p270)

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TAS works to resolve large-scale problems that affect many taxpayers. If you know of one of these broad issues, please report it to us at IRS.gov/SAMS.
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Low Income Taxpayer Clinics(p270)

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Low Income Taxpayer Clinics (LITCs) are independent from the IRS. LITCs represent individuals whose income is below a certain level and need to resolve tax problems with the IRS, such as audits, appeals, and tax collection disputes. In addition, clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Services are offered for free or a small fee. To find a clinic near you, visit TaxpayerAdvocate.IRS.gov/LITCmap or see IRS Publication 4134, Low Income Taxpayer Clinic List.
taxmap/pub17/p17-197.htm#en_us_publink1000272636
Where To File
Mail your return to the address shown below that applies to you. If you want to use a private delivery service, see Private delivery services in chapter 1.
taxtipEnvelopes without enough postage will be returned to you by the post office. Your envelope may need additional postage if it contains more than five pages or is oversized (for example, it is over 1/4 inch thick). Also, include your complete return address.
   AND use the zip code below according to the form you are filing and whether you are enclosing payment
   Form 1040Form 1040AForm 1040EZ
IF you live in...THEN send your return to the address below if you are requesting a refund or are NOT enclosing a payment...OR send your return to the address below if you ARE enclosing a payment (check or money order)...No payment enclosedPayment enclosedNo payment enclosedPayment enclosedNo payment enclosedPayment enclosed
Florida, Louisiana, Mississippi, TexasDepartment of the Treasury
Internal Revenue Service
Austin, TX
Internal Revenue Service
P.O. Box 1214
Charlotte, NC
73301–
0002
28201–
1214
73301–
0015
28201–
1214
73301–
0014
28201–
1214
Alaska, Arizona, California, Colorado, Hawaii, Idaho, Nevada, New Mexico, Oregon, Utah, Washington, WyomingDepartment of the Treasury
Internal Revenue Service
Fresno, CA
Internal Revenue Service
P.O. Box 7704
San Francisco, CA
93888–
0002
94120–
7704
93888–
0015
94120–
7704
93888–
0014
94120–
7704
Arkansas, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Montana, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin Department of the Treasury
Internal Revenue Service
Fresno, CA
Internal Revenue Service
P.O. Box 802501
Cincinnati, OH
93888–
0002
45280–
2501
93888–
0015
45280–
2501
93888–
0014
45280–
2501
Alabama, Georgia, Kentucky, New Jersey, North Carolina, South Carolina, Tennessee, VirginiaDepartment of the Treasury
Internal Revenue Service
Kansas City, MO
Internal Revenue Service
P.O. Box 931000
Louisville, KY
64999–
0002
40293–
1000
64999–
0015
40293–
1000
64999–
0014
40293–
1000
Delaware, Maine, Massachusetts, Missouri, New Hampshire, New York, VermontDepartment of the Treasury
Internal Revenue Service
Kansas City, MO
Internal Revenue Service
P.O. Box 37008
Hartford, CT
64999–
0002
06176–
7008
64999–
0015
06176–
7008
64999–
0014
06176–
7008
Connecticut, District of Columbia, Maryland, Pennsylvania, Rhode Island, West VirginiaDepartment of the Treasury
Internal Revenue Service
Ogden, UT
Internal Revenue Service
P.O. Box 37910
Hartford, CT
84201–
0002
06176–
7910
84201–
0015
06176–
7008
84201–
0014
06176–
7910
A foreign country, U.S. possession or territory*, or use an APO or FPO address, or file Form 2555, 2555-EZ, or 4563, or are a dual-status alien Department of the Treasury
Internal Revenue Service
Austin, TX
Internal Revenue Service
P.O. Box 1303
Charlotte, NC
73301–
0215
28201–
1303
73301–
0215
28201–
1303
73301–
0215
28201–
1303
* If you live in American Samoa, Puerto Rico, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands, see Pub. 570.
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