skip navigation
Search Help
Navigation Help

Topic Index

Tax Topic Index

Affordable Care Act
Tax Topic Index

Tax Topics

About Tax Map Website
Current Year Tax Map
Publication 80

13. How To Get Tax Help(p25)

You can get help with unresolved tax issues, order free publications and forms, ask tax questions, and get information from the IRS in several ways. By selecting the method that is best for you, you will have quick and easy access to tax help.

Tax help.(p25)

For federal employment tax information, employers in the U.S. Virgin Islands may call 1-800-829-4933. All others may call 267-941-1000 (toll call). If you are in the U.S. Virgin Islands and have access to TDD/TTY equipment, call 1-800-829-4059, with your tax question or to order forms and publications.

Employers in the Commonwealth of the Northern Mariana Islands.(p25)

If you are an employer in the Commonwealth of the Northern Mariana Islands, you must use Form W-2CM to furnish wage and tax statements to the SSA and your employees. You can get Form W-2CM and its instructions by going to, by calling 670-664-1000, or by writing to:

Division of Revenue and Taxation
P.O. Box 5234 CHRB
Saipan, MP 96950

Internet. You can access the IRS website at 24 hours a day, 7 days a week to:
  • E-file your return. Find out about commercial tax preparation and e-file services available free to eligible taxpayers.
  • Download forms, including talking tax forms, instructions, and publications.
  • Order IRS products.
  • Research your tax questions.
  • Search publications online by topic or keyword.
  • Use the Internal Revenue Code, regulations, or other official guidance.
  • View Internal Revenue Bulletins (IRBs) published in the last few years.
  • Sign up to receive local and national tax news by email.
  • Get information on starting and operating a small business.
Phone. Many services are available by phone.
  • Ordering forms, instructions, and publications.Employers in the U.S. Virgin Islands can order current-year forms, instructions, and publications, and prior-year forms and instructions (limited to 5 years) by calling 1-800-TAX-FORM (1-800-829-3676). All others may call 267-941-1000 (toll call) to make a request. You should receive your order within 10 days.
  • Asking tax questions.Employers in the U.S. Virgin Islands may call 1-800-829-4933. All others may call 267-941-1000 (toll call).
  • TTY/TDD equipment.If you have access to TTY/TDD equipment, call 1-800-829-4059 (U.S. Virgin Islands only) to ask tax questions or to order forms and publications.
  • TeleTax topics. Call 1-800-829-4477 (U.S. Virgin Islands only) to listen to pre-recorded messages covering various tax topics.
Evaluating the quality of our telephone services.(p25)
To ensure IRS representatives give accurate, courteous, and professional answers, we use several methods to evaluate the quality of our telephone services. One method is for a second IRS representative to listen in on or record random telephone calls. Another is to ask some callers to complete a short survey at the end of the call.
Due date
Mail. You can send your order for forms, instructions, and publications to the address below. You should receive a response within 10 days after your request is received.

Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613


Taxpayer Advocate Service.(p25)

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Its job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. TAS offers free help to guide you through the often-confusing process of resolving tax problems that you haven’t been able to solve on your own. Remember, the worst thing you can do is nothing at all.
TAS can help if you can’t resolve your problem with the IRS and:
If you qualify for help, they will do everything they can to get your problem resolved. You will be assigned to one advocate who will be with you at every turn. TAS has offices in every state, the District of Columbia, and Puerto Rico. Although TAS is independent within the IRS, their advocates know how to work with the IRS to get your problems resolved. And its services are always free.
As a taxpayer, you have rights that the IRS must abide by in its dealings with you. The TAS tax toolkit at can help you understand these rights.
If you think TAS might be able to help you, call your local advocate, whose number is in your phone book and on our website at You can also call our toll-free number at 1-877-777-4778 (U.S. Virgin Islands only).
TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it through our Systemic Advocacy Management System at

Free tax services.(p26)

Publication 910, IRS Guide to Free Tax Services, is your guide to IRS services and resources. Learn about free tax information from the IRS, including publications, services, and education and assistance programs. The publication also has an index of over 100 TeleTax topics (recorded tax information) you can listen to on the telephone. The majority of the information and services listed in this publication are available to you free of charge. If there is a fee associated with a resource or service, it is listed in the publication.
Accessible versions of IRS published products are available on request in a variety of alternative formats for people with disabilities.
DVD for tax products.You can order Publication 1796, IRS Tax Products DVD, and obtain:
  • Current-year forms, instructions, and publications.
  • Prior-year forms, instructions, and publications.
  • Tax Map: an electronic research tool and finding aid.
  • Tax law frequently asked questions.
  • Tax Topics from the IRS telephone response system.
  • Internal Revenue Code—Title 26 of the U.S. Code.
  • Links to other Internet-based tax research materials.
  • Fill-in, print, and save features for most tax forms.
  • Internal Revenue Bulletins.
  • Toll-free and email technical support.
  • Two releases during the year.
    – The first release will ship the beginning of January 2013.
    – The final release will ship the beginning of March 2013.
Purchase the DVD from National Technical Information Service (NTIS) at for $30 (no handling fee) or call 1-877-233-6767 toll free to buy the DVD for $30 (plus a $6 handling fee).